Secure Group Status

All Systems Operational

Secure Manager Operational

Secure Administration System (SAS) Operational

Secure Email Operational

Secure Chat Operational

Secure Voice Operational

Secure BlackBerry Operational

Secure Phone SIM Card Service Operational

Secure BlackBerry SIM Card Service Operational

Network Infrastructure Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 11, 2018

No incidents reported today.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

UKJ Network Service Incident - O2 UK

Resolved - This incident has been resolved.
Dec 7, 13:10 EET

Investigating - We would like to inform you that you may experience issues on O2 UK network. There was a network issue overnight which has affected the whole of UK.

We sincerely apologise for the inconvenience caused.

Thank you for your patience while we relay with the network team to resolve this as soon as possible.

Regards,
SG Support Team
Dec 6, 14:22 EET

Dec 6, 2018

Secure Chat - Scheduled Maintenance

Update - The server upgrade and optimization are now completed.

Thank you for your patience!
Secure Group Team
Dec 6, 09:16 EET

Completed - The scheduled maintenance has been completed.
Dec 6, 09:15 EET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 08:00 EET

Scheduled - Secure Chat infrastructure will undergo planned server update and overall infrastructure optimization at 08:00 a.m EET.

As a result of this upgrade and optimization, users will benefit from much-improved system stability, reliability, and availability.

A new version of Secure Chat is also expected to be released early next week.

This upgrade is not expected to affect our users, but in case it does, please accept our apologies.

Thank you for your patience!
Secure Group Support
Dec 5, 17:05 EET

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

SAS - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 29, 11:30 EET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 10:30 EET

Scheduled - SAS will undergo planned maintenance at 10:30 AM GMT+2 and will be unavailable for about an hour.

We apologize for the inconvenience, but this is done to improve your experience with the system.

Thank you for your patience!
Secure Group Support
Nov 29, 09:57 EET

Nov 28, 2018

No incidents reported.

Nov 27, 2018

Secure Blackberry partial functionality outage

Resolved - The incident has been resolved.
The cause of the issue has been fixed and the component upgraded to prevent any such occurrences in the future.

Thank you for your patience!
Secure Group Team
Nov 27, 18:09 EET

Investigating - We're experiencing a partial outage with Secure Blackberry functionality and are currently looking into the issue. Already enrolled users should not experience any major issues.

Thank you for your patience!
Secure Group Support
Nov 27, 17:26 EET

Secure Manager - Scheduled Maintenance (v 1.24.4 release)

Completed - The scheduled maintenance has been completed.
Nov 27, 11:00 EET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 10:00 EET

Scheduled - Secure Manager will undergo planned maintenance at 10:00 GMT+2 and will be unavailable for about 1 hour.

We apologize for the inconvenience, but this is done to improve your experience with the system.

Thank you for your patience!
Secure Group Support
Nov 27, 07:45 EET